Last updated: October 2026
This policy applies to paid Truesize.co.uk plans. It sits alongside our Terms of Service.
Try it first
There is a free plan, and a live demo, so you can see how Truesize.co.uk works before you pay.
Cancelling
- You can cancel at any time from your company dashboard, under Billing.
- Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, then moves to the free plan.
- We do not charge a fee for cancelling.
Refunds
- Subscription fees: are charged in advance and are not refunded for the part of a period already started, except where required by law or where we agree otherwise.
- Charged in error: if we charge you incorrectly, or you are billed twice, we will refund the difference in full.
- Service problems: if the service has been unavailable or not working as described for a significant time, contact us and we will look at a credit or refund for the affected period.
- Set-up fee: a one-off set-up fee covers the work of getting you started and is not refundable once that work has begun.
How refunds are paid
Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 working days.
Asking for a refund
Use the Contact page with your company name and the email on your account. Tell us what happened and we will reply within a few working days.
Returns of goods
Truesize.co.uk is a software service and does not sell physical goods. If you are a shopper with a question about returning an item you bought from a store that uses our size advisor, please contact that store.