[{"data":1,"prerenderedAt":38},["ShallowReactive",2],{"page:refunds":3},{"data":4,"seo":11},{"title":5,"slug":6,"path":7,"template":8,"content":9,"updated_at":10},"Refund & Cancellation Policy","refunds","\u002Frefunds","legal","\u003Cp>\u003Cem>Last updated: October 2026\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This policy applies to paid Truesize.co.uk plans. It sits alongside our \u003Ca href=\"\u002Fterms\">Terms of Service\u003C\u002Fa>.\u003C\u002Fp>\n\n\u003Ch2>Try it first\u003C\u002Fh2>\n\u003Cp>There is a free plan, and a live \u003Ca href=\"\u002Fdemo\">demo\u003C\u002Fa>, so you can see how Truesize.co.uk works before you pay.\u003C\u002Fp>\n\n\u003Ch2>Cancelling\u003C\u002Fh2>\n\u003Cul>\n  \u003Cli>You can cancel at any time from your company dashboard, under Billing.\u003C\u002Fli>\n  \u003Cli>Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, then moves to the free plan.\u003C\u002Fli>\n  \u003Cli>We do not charge a fee for cancelling.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch2>Refunds\u003C\u002Fh2>\n\u003Cul>\n  \u003Cli>\u003Cstrong>Subscription fees:\u003C\u002Fstrong> are charged in advance and are not refunded for the part of a period already started, except where required by law or where we agree otherwise.\u003C\u002Fli>\n  \u003Cli>\u003Cstrong>Charged in error:\u003C\u002Fstrong> if we charge you incorrectly, or you are billed twice, we will refund the difference in full.\u003C\u002Fli>\n  \u003Cli>\u003Cstrong>Service problems:\u003C\u002Fstrong> if the service has been unavailable or not working as described for a significant time, contact us and we will look at a credit or refund for the affected period.\u003C\u002Fli>\n  \u003Cli>\u003Cstrong>Set-up fee:\u003C\u002Fstrong> a one-off set-up fee covers the work of getting you started and is not refundable once that work has begun.\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Ch2>How refunds are paid\u003C\u002Fh2>\n\u003Cp>Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 working days.\u003C\u002Fp>\n\n\u003Ch2>Asking for a refund\u003C\u002Fh2>\n\u003Cp>Use the \u003Ca href=\"\u002Fcontact\">Contact page\u003C\u002Fa> with your company name and the email on your account. Tell us what happened and we will reply within a few working days.\u003C\u002Fp>\n\n\u003Ch2>Returns of goods\u003C\u002Fh2>\n\u003Cp>Truesize.co.uk is a software service and does not sell physical goods. If you are a shopper with a question about returning an item you bought from a store that uses our size advisor, please contact that store.\u003C\u002Fp>","2026-10-23T08:02:47+00:00",{"title":12,"description":13,"canonical":14,"robots":15,"og":16,"twitter":21,"json_ld":24},"Refund & Cancellation Policy | Truesize.co.uk","How to cancel a Truesize.co.uk subscription and when refunds are given.","https:\u002F\u002Ftruesize.co.uk\u002Frefunds","index,follow",{"title":12,"description":13,"image":17,"type":18,"site_name":19,"locale":20},"https:\u002F\u002Fapi.truesize.co.uk\u002Fstorage\u002Fsettings\u002FmIjPb1YaR77UZyPP2LUKspw1pwJqohPEq4gIYwTa.svg","website","Truesize.co.uk","en_GB",{"card":22,"site":23},"summary_large_image",null,[25,28],{"@context":26,"@type":27,"name":5,"url":14,"description":13,"dateModified":10},"https:\u002F\u002Fschema.org","WebPage",{"@context":26,"@type":29,"itemListElement":30},"BreadcrumbList",[31,36],{"@type":32,"position":33,"name":34,"item":35},"ListItem",1,"Home","https:\u002F\u002Ftruesize.co.uk\u002F",{"@type":32,"position":37,"name":5,"item":14},2,1792772117855]