[{"data":1,"prerenderedAt":95},["ShallowReactive",2],{"doc:control-panel":3,"docs":86},{"data":4},{"slug":5,"title":6,"description":7,"html":8,"toc":9,"reading_minutes":84,"updated_at":85},"control-panel","Company dashboard guide","A complete tour of the Truesize company dashboard: products, size charts, widget, domains, API keys, analytics, billing and settings.","\u003Cp>This guide walks through every screen of your Truesize company dashboard and tells you what each setting does. If you want the bigger picture first, read \u003Ca href=\"\u002Fdocs\u002Fhow-it-works\">How Truesize works\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Sign in at \u003Ca href=\"https:\u002F\u002Fauth.truesize.co.uk\" target=\"_blank\" rel=\"noopener noreferrer\">auth.truesize.co.uk\u003C\u002Fa> and choose \u003Cstrong>Company login\u003C\u002Fstrong>. The menu on the left has these sections:\u003C\u002Fp>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Section\u003C\u002Fth>\n\u003Cth>Screens\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>Overview\u003C\u002Ftd>\n\u003Ctd>Your numbers for the last 30 days\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Catalog\u003C\u002Ftd>\n\u003Ctd>Products, Size charts\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Install\u003C\u002Ftd>\n\u003Ctd>Widget, Domains, API keys\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Insights\u003C\u002Ftd>\n\u003Ctd>Analytics\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Account\u003C\u002Ftd>\n\u003Ctd>Billing, Notifications, Settings\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>Developers\u003C\u002Ftd>\n\u003Ctd>Developer documentation (by approval)\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Ch2 id=\"create-your-account\">Create your account\u003C\u002Fh2>\n\u003Col>\n\u003Cli>Go to \u003Ca href=\"https:\u002F\u002Fauth.truesize.co.uk\u002Fregister\" target=\"_blank\" rel=\"noopener noreferrer\">auth.truesize.co.uk\u002Fregister\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>Enter your company name, your name, email and a password, and tick the box to accept the terms. Adding your website, platform and country is optional but helps us.\u003C\u002Fli>\n\u003Cli>You land in your dashboard with a \u003Cstrong>site key\u003C\u002Fstrong>, a \u003Cstrong>secret key\u003C\u002Fstrong> and a few \u003Cstrong>sample products\u003C\u002Fstrong>, so you can try everything straight away.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Forgot your password? Use \u003Cstrong>Forgot password\u003C\u002Fstrong> on the sign-in page. We email you a link that works once.\u003C\u002Fp>\n\u003Ch2 id=\"overview\">Overview\u003C\u002Fh2>\n\u003Cp>The first screen shows how the advisor did over the last 30 days:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Recommendations\u003C\u002Fstrong>: how many times shoppers got a size.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sizes selected\u003C\u002Fstrong>: how many shoppers chose the size we suggested.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Orders tracked\u003C\u002Fstrong>: orders your shop has told us about.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Return rate\u003C\u002Fstrong>: the share of tracked orders that came back.\u003C\u002Fli>\n\u003Cli>A daily chart of recommendations. Detailed charts are included in paid plans.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>If your last payment failed you will see a banner with a link to update your payment method.\u003C\u002Fp>\n\u003Ch2 id=\"products\">Products\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Catalog → Products\u003C\u002Fstrong> is the list of items shoppers get size advice for. A product needs a \u003Cstrong>Product ID\u003C\u002Fstrong> and at least one \u003Cstrong>size\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3 id=\"add-a-product-by-hand\">Add a product by hand\u003C\u002Fh3>\n\u003Cp>Press \u003Cstrong>Add product\u003C\u002Fstrong> and fill in:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Product ID\u003C\u002Fstrong>: your shop's own ID for this product. \u003Cstrong>The widget uses this ID to know which product it is on\u003C\u002Fstrong>, so it must match what you put in the install snippet. It cannot be changed later.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Name\u003C\u002Fstrong>, and optionally an SKU, a product page URL and an image URL.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Category\u003C\u002Fstrong>: tops, bottoms, shoes or basics. This decides which questions shoppers see and which learned data is shared between similar products.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Brand\u003C\u002Fstrong>, \u003Cstrong>Gender\u003C\u002Fstrong> (men, women or unisex) and \u003Cstrong>Cut\u003C\u002Fstrong> (slim, regular or loose).\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Sizes\u003C\u002Fstrong>: the sizes you sell, such as \u003Ccode>S, M, L, XL\u003C\u002Fcode> or \u003Ccode>7, 8, 9, 10\u003C\u002Fcode>. The advisor only recommends sizes from this list.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Active\u003C\u002Fstrong>: switch it off to stop giving advice for the product without deleting it.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3 id=\"import-many-products\">Import many products\u003C\u002Fh3>\n\u003Cp>Press \u003Cstrong>Import products\u003C\u002Fstrong>, download the \u003Cstrong>Excel template\u003C\u002Fstrong>, fill it in and upload it (CSV works too). Columns, in any order:\u003C\u002Fp>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Column\u003C\u002Fth>\n\u003Cth>Required\u003C\u002Fth>\n\u003Cth>Notes\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Ccode>external_id\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Yes\u003C\u002Ftd>\n\u003Ctd>Your product ID. Re-uploading the same ID updates the product.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>name\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Yes\u003C\u002Ftd>\n\u003Ctd>\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>sizes\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Yes\u003C\u002Ftd>\n\u003Ctd>Separate sizes with `\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>category\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>No\u003C\u002Ftd>\n\u003Ctd>\u003Ccode>tops\u003C\u002Fcode>, \u003Ccode>bottoms\u003C\u002Fcode>, \u003Ccode>shoes\u003C\u002Fcode> or \u003Ccode>basics\u003C\u002Fcode>.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>brand\u003C\u002Fcode>, \u003Ccode>gender\u003C\u002Fcode>, \u003Ccode>cut\u003C\u002Fcode>, \u003Ccode>url\u003C\u002Fcode>, \u003Ccode>image_url\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>No\u003C\u002Ftd>\n\u003Ctd>Gender is \u003Ccode>man\u003C\u002Fcode>, \u003Ccode>woman\u003C\u002Fcode> or \u003Ccode>unisex\u003C\u002Fcode>. Cut is \u003Ccode>slim\u003C\u002Fcode>, \u003Ccode>regular\u003C\u002Fcode> or \u003Ccode>loose\u003C\u002Fcode>.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Cp>You get a summary afterwards of what was added, what was updated and which rows had a problem (with the line number). Importing is available on paid plans. On any plan you can press \u003Cstrong>Add sample products\u003C\u002Fstrong> to get a small catalogue to experiment with. You can delete the samples any time.\u003C\u002Fp>\n\u003Ch3 id=\"plan-limits\">Plan limits\u003C\u002Fh3>\n\u003Cp>Each plan has a maximum number of products. If you go over, extra rows are skipped and listed in the import summary.\u003C\u002Fp>\n\u003Ch2 id=\"size-charts\">Size charts\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Catalog → Size charts\u003C\u002Fstrong> lets you tell Truesize how \u003Cstrong>your\u003C\u002Fstrong> sizes map to height and weight. The advisor uses your chart before its built-in one, so this is the best thing you can do to improve the first answers.\u003C\u002Fp>\n\u003Col>\n\u003Cli>Press \u003Cstrong>New size chart\u003C\u002Fstrong> and give it a name, for example "Men's shirts".\u003C\u002Fli>\n\u003Cli>Choose the \u003Cstrong>Gender\u003C\u002Fstrong> and, optionally, a \u003Cstrong>Category\u003C\u002Fstrong> (leave it empty to cover all categories).\u003C\u002Fli>\n\u003Cli>Optionally, enter a \u003Cstrong>Product ID\u003C\u002Fstrong> to make the chart apply to \u003Cstrong>one product only\u003C\u002Fstrong>. A product chart beats a category chart.\u003C\u002Fli>\n\u003Cli>Add a row per size with the \u003Cstrong>height range (cm)\u003C\u002Fstrong> and \u003Cstrong>weight range (kg)\u003C\u002Fstrong> that size is meant for. You need at least two rows. Ranges can overlap, which is normal: neighbouring sizes share people.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Tip: use your real size guide. If your brand measures chests or waists instead, convert to the typical height and weight of the people who buy each size.\u003C\u002Fp>\n\u003Ch2 id=\"widget\">Widget\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Install → Widget\u003C\u002Fstrong> controls how the size advisor looks and gives you the code to paste.\u003C\u002Fp>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Setting\u003C\u002Fth>\n\u003Cth>What it does\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Primary colour\u003C\u002Fstrong> and \u003Cstrong>Text colour\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>The button and highlights. Pick colours that match your shop.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Button text\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>The words on the launch button, such as "Find my size".\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Language\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>The language of the questions. Truesize includes Arabic, French, German, Spanish, Italian, Dutch, Portuguese, Turkish, Polish and English.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Position\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>\u003Cstrong>Inline\u003C\u002Fstrong> puts the button inside your page; \u003Cstrong>Bottom right\u003C\u002Fstrong> or \u003Cstrong>Bottom left\u003C\u002Fstrong> floats it over the page.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Place the button inside\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>For inline only: a CSS selector for where the button should appear, such as \u003Ccode>.product-form__buttons\u003C\u002Fcode>. Leave it empty to place it where you paste the script.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Border radius\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>How rounded the corners are, from square (0) to very round (32).\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Show confidence\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>Show or hide the confidence meter in the result.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Show "Powered by Truesize"\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>Hiding the badge is available on plans with white-label.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Cp>There is a live \u003Cstrong>Preview\u003C\u002Fstrong> so you can try the advisor on one of your products before it goes on your site. The preview works even before you register your shop's domain.\u003C\u002Fp>\n\u003Ch3 id=\"install-the-widget\">Install the widget\u003C\u002Fh3>\n\u003Cp>Copy the snippet from the page and paste it once on your \u003Cstrong>product page template\u003C\u002Fstrong>, replacing \u003Ccode>PRODUCT_ID\u003C\u002Fcode> with the product's ID (your template usually has a variable for this):\u003C\u002Fp>\n\u003Cpre>\u003Ccode class=\"language-html\"><script src="https:\u002F\u002Fapi.truesize.co.uk\u002Fapi\u002Fv1\u002Fwidget.js"\n        data-site-key="YOUR_SITE_KEY"\n        data-product-id="PRODUCT_ID"\n        async><\u002Fscript>\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>Optional settings you can add to the same tag:\u003C\u002Fp>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Attribute\u003C\u002Fth>\n\u003Cth>What it does\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Ccode>data-lang="fr"\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Force a language on this page. Handy for multilingual shops.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>data-target=".my-selector"\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Put the button inside this element.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>data-label="Which size?"\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Change the button text on this page.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>data-icon="off"\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Hide the small icon on the button.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Ccode>data-inline="true"\u003C\u002Fcode>\u003C\u002Ftd>\n\u003Ctd>Always keep the button in the page, never floating.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Ch3 id=\"react-to-the-shoppers-choice\">React to the shopper's choice\u003C\u002Fh3>\n\u003Cp>When a shopper presses \u003Cstrong>Choose size\u003C\u002Fstrong> in the result, the widget sends a browser event you can use to select that size in your own size picker:\u003C\u002Fp>\n\u003Cpre>\u003Ccode class=\"language-js\">document.addEventListener('truesize:size', (e) => {\n  console.log(e.detail.size, e.detail.recommendationId)\n})\n\u003C\u002Fcode>\u003C\u002Fpre>\n\u003Cp>You can also call \u003Ccode>TrueSize.onSize(callback)\u003C\u002Fcode>, \u003Ccode>TrueSize.open()\u003C\u002Fcode> and \u003Ccode>TrueSize.close()\u003C\u002Fcode> from your own code.\u003C\u002Fp>\n\u003Ch2 id=\"domains\">Domains\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Install → Domains\u003C\u002Fstrong> is the list of websites allowed to use your site key. This protects you: if someone copies your key they still cannot use it on another site.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Add your shop's address as a bare domain: \u003Ccode>shop.com\u003C\u002Fcode>. \u003Ccode>www.shop.com\u003C\u002Fcode> is treated the same.\u003C\u002Fli>\n\u003Cli>Use \u003Ccode>*.shop.com\u003C\u002Fcode> to allow every subdomain, for example \u003Ccode>uk.shop.com\u003C\u002Fcode> and \u003Ccode>de.shop.com\u003C\u002Fcode>.\u003C\u002Fli>\n\u003Cli>Each plan allows a number of domains. Need more? Upgrade on the Billing page.\u003C\u002Fli>\n\u003Cli>If the widget does not show up on your live site, the domain is the first thing to check.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"api-keys\">API keys\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Install → API keys\u003C\u002Fstrong> holds the two kinds of key:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Site key\u003C\u002Fstrong> (starts with \u003Ccode>pk_\u003C\u002Fcode>) goes in the widget snippet. It is safe to be visible on your pages.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Secret key\u003C\u002Fstrong> (starts with \u003Ccode>sk_\u003C\u002Fcode>) is for your own server. It lets your shop send products and orders to Truesize. \u003Cstrong>Never put it in a web page, app, or code repository.\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You can:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Create a key\u003C\u002Fstrong> with a name and an optional expiry in days. A new key is shown \u003Cstrong>once\u003C\u002Fstrong>, so copy it straight away.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Rotate a key\u003C\u002Fstrong> to replace it: you get a new key, and the old one keeps working for a short overlap so you can deploy the change. Choose \u003Cstrong>Revoke old now\u003C\u002Fstrong> to cut it off immediately, for example if it leaked.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Revoke a key\u003C\u002Fstrong> to switch it off for good.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You can have up to 10 active keys of each kind. We email you when a key is created, rotated or revoked, so a stolen login cannot change keys without you noticing.\u003C\u002Fp>\n\u003Ch2 id=\"analytics\">Analytics\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Insights → Analytics\u003C\u002Fstrong> shows how the advisor is affecting your shop. Choose the dates at the top.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Widget funnel\u003C\u002Fstrong>: how many shoppers opened the advisor, selected a size and added to cart.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Recommendations per day\u003C\u002Fstrong>: usage over time.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Orders and return rate\u003C\u002Fstrong>: your orders by status (waiting for the return window, kept, returned) and how many returns were for size reasons.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Followed vs ignored\u003C\u002Fstrong>: the return rate of shoppers who bought the size we suggested compared with those who did not. This is the clearest proof that the advisor works.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Products with fit issues\u003C\u002Fstrong>: products where many size-related returns suggest they run small or large. Consider updating the size guide or the product description.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Orders and returns appear once your shop reports them. If you see "Report orders from your server to see this comparison", ask your developer to connect orders (they can request access to the Developers section). Detailed analytics are included in the Growth plan and above.\u003C\u002Fp>\n\u003Ch2 id=\"billing\">Billing\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Account → Billing\u003C\u002Fstrong> shows your plan, this month's usage and your invoices.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Recommendations this month\u003C\u002Fstrong> shows how much of your allowance you have used.\u003C\u002Fli>\n\u003Cli>Switch between \u003Cstrong>Monthly\u003C\u002Fstrong> and \u003Cstrong>Yearly\u003C\u002Fstrong> billing and select a plan to pay securely through Stripe. Some plans have a one-off set-up fee, shown before you pay.\u003C\u002Fli>\n\u003Cli>Open the Stripe billing portal from this page to update your card.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Cancel subscription\u003C\u002Fstrong> stops the next renewal. Your plan stays active until the end of the period you paid for, and you can \u003Cstrong>Resume\u003C\u002Fstrong> before then.\u003C\u002Fli>\n\u003Cli>Invoices and receipts are listed at the bottom.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>See the \u003Ca href=\"\u002Frefunds\">Refund & Cancellation Policy\u003C\u002Fa> for details.\u003C\u002Fp>\n\u003Ch2 id=\"notifications\">Notifications\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Account → Notifications\u003C\u002Fstrong> is an inbox for things that matter: payments and receipts, usage warnings at 80% and 100%, key changes, and security notices. The same messages are emailed to you. You can mark everything as read to clear the badge.\u003C\u002Fp>\n\u003Ch2 id=\"settings\">Settings\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Account → Settings\u003C\u002Fstrong> has three tabs.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Company\u003C\u002Fstrong>: your company name, website, platform and country, and the \u003Cstrong>Return window\u003C\u002Fstrong> in days. The return window is how long you let customers send items back. Orders are counted as \u003Cstrong>kept\u003C\u002Fstrong> after this many days (plus a few days for delivery), which is when they start teaching the advisor. Set it to match your real returns policy.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Password\u003C\u002Fstrong>: change your password. We email a confirmation and sign you out of your other devices.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Your login\u003C\u002Fstrong>: see where you are signed in and \u003Cstrong>sign out other devices\u003C\u002Fstrong> if you do not recognise one.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2 id=\"developers\">Developers\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Developers\u003C\u002Fstrong> is for the person who connects your shop to Truesize. The developer documentation and a ready-made Postman collection are \u003Cstrong>not shown to everyone\u003C\u002Fstrong>. Press \u003Cstrong>Request access\u003C\u002Fstrong>, say what you want to build, and our team reviews it. You get an email when it is approved, and the guide then opens in this section.\u003C\u002Fp>\n\u003Ch2 id=\"common-questions-and-fixes\">Common questions and fixes\u003C\u002Fh2>\n\u003Ch3 id=\"the-button-does-not-appear-on-my-site\">The button does not appear on my site\u003C\u002Fh3>\n\u003Col>\n\u003Cli>Is your domain listed under \u003Cstrong>Domains\u003C\u002Fstrong>? This is the most common cause.\u003C\u002Fli>\n\u003Cli>Does the \u003Ccode>data-product-id\u003C\u002Fcode> match the \u003Cstrong>Product ID\u003C\u002Fstrong> of a product that is \u003Cstrong>Active\u003C\u002Fstrong> in Products?\u003C\u002Fli>\n\u003Cli>Is the snippet on the product page template, with your real site key?\u003C\u002Fli>\n\u003Cli>Is your account active, and have you got recommendations left this month? Check \u003Cstrong>Billing\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3 id=\"the-widget-says-the-advisor-is-busy\">The widget says the advisor is busy\u003C\u002Fh3>\n\u003Cp>Your monthly allowance is used up. Upgrade your plan or wait until next month.\u003C\u002Fp>\n\u003Ch3 id=\"the-questions-are-in-the-wrong-language\">The questions are in the wrong language\u003C\u002Fh3>\n\u003Cp>Set the \u003Cstrong>Language\u003C\u002Fstrong> in Widget settings, or add \u003Ccode>data-lang\u003C\u002Fcode> to the snippet on that page.\u003C\u002Fp>\n\u003Ch3 id=\"my-confidence-is-always-low\">My confidence is always low\u003C\u002Fh3>\n\u003Cp>Add a \u003Cstrong>size chart\u003C\u002Fstrong> and make sure orders and returns are being reported. See \u003Ca href=\"\u002Fdocs\u002Fhow-it-works\">How Truesize works\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch3 id=\"i-lost-my-secret-key\">I lost my secret key\u003C\u002Fh3>\n\u003Cp>We cannot show it again. \u003Cstrong>Rotate\u003C\u002Fstrong> the key to get a new one.\u003C\u002Fp>\n\u003Ch3 id=\"i-need-more-help\">I need more help\u003C\u002Fh3>\n\u003Cp>Use the \u003Ca href=\"\u002Fcontact\">Contact page\u003C\u002Fa> and include your company name.\u003C\u002Fp>\n",[10,14,17,20,24,27,30,33,36,39,42,45,48,51,54,57,60,63,66,69,72,75,78,81],{"id":11,"text":12,"level":13},"create-your-account","Create your account",2,{"id":15,"text":16,"level":13},"overview","Overview",{"id":18,"text":19,"level":13},"products","Products",{"id":21,"text":22,"level":23},"add-a-product-by-hand","Add a product by hand",3,{"id":25,"text":26,"level":23},"import-many-products","Import many products",{"id":28,"text":29,"level":23},"plan-limits","Plan limits",{"id":31,"text":32,"level":13},"size-charts","Size charts",{"id":34,"text":35,"level":13},"widget","Widget",{"id":37,"text":38,"level":23},"install-the-widget","Install the widget",{"id":40,"text":41,"level":23},"react-to-the-shoppers-choice","React to the shopper's choice",{"id":43,"text":44,"level":13},"domains","Domains",{"id":46,"text":47,"level":13},"api-keys","API keys",{"id":49,"text":50,"level":13},"analytics","Analytics",{"id":52,"text":53,"level":13},"billing","Billing",{"id":55,"text":56,"level":13},"notifications","Notifications",{"id":58,"text":59,"level":13},"settings","Settings",{"id":61,"text":62,"level":13},"developers","Developers",{"id":64,"text":65,"level":13},"common-questions-and-fixes","Common questions and fixes",{"id":67,"text":68,"level":23},"the-button-does-not-appear-on-my-site","The button does not appear on my site",{"id":70,"text":71,"level":23},"the-widget-says-the-advisor-is-busy","The widget says the advisor is busy",{"id":73,"text":74,"level":23},"the-questions-are-in-the-wrong-language","The questions are in the wrong language",{"id":76,"text":77,"level":23},"my-confidence-is-always-low","My confidence is always low",{"id":79,"text":80,"level":23},"i-lost-my-secret-key","I lost my secret key",{"id":82,"text":83,"level":23},"i-need-more-help","I need more help",10,"2026-10-23T08:28:02+00:00",{"data":87},[88,94],{"slug":89,"title":90,"description":91,"order":92,"reading_minutes":93},"how-it-works","How Truesize works","A plain-English guide to how the Truesize size advisor picks a size, learns from your orders, and keeps shopper data safe.",1,9,{"slug":5,"title":6,"description":7,"order":13,"reading_minutes":84},1792772120953]